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AI-powered care, instantly.
A complete AI-driven telehealth ecosystem — combining web and mobile, patient and doctor apps, AI symptom analysis and real-time consultations — that makes healthcare faster, smarter, and more accessible.
Client
Mashwaraai
Location
Pakistan
Category
Healthcare
Year
2023 — Ongoing
Platforms
Web · Mobile
Engagement
Studiobuild
Mashwara.ai makes healthcare faster, smarter, and more accessible through AI-powered consultations.
The Mashwara Vision·Healthcare without the wait
The Objectives
What we set out to build
Designing for
everyday care.
Mashwara set out to do what most telehealth apps still get wrong: build a single trusted surface for the messy reality of healthcare — symptoms before you have a diagnosis, doctors before you know who to call, records that belong to you, not the clinic.
The brief was to build the whole ecosystem: a web platform, a patient app, a doctor app, an AI & speech layer, and the cloud + DevOps infrastructure to run it all at scale — together, not stitched together.
Our approach emphasized simplicity, accessibility, and performance to streamline healthcare interactions — making AI-powered consultations feel as natural as messaging a friend.
Information Gathering
Task understanding, patient and doctor journeys mapped end-to-end.
Research & Concept
Field research with patients, doctors, and pharmacy partners.
Ideation & Sketching
Multi-surface flows — patient, doctor, AI, records, scheduling.
Design Prototyping
High-fidelity flows in Figma — every screen, every error state.
Testing & Validation
Real-clinic usability testing with doctors and patients.
Refinement & Finalisation
Production launch, App Store release, AI model tuning live.
The Problems
Where healthcare broke down
Why everyday
healthcare stays
painful.
Most patients can't get care quickly. Most doctors can't see their full history. Records are scattered across paper files and disconnected systems. Guidance, when it comes, arrives too late.
Five specific failure points kept healthcare from feeling like a modern product. Each one had to be solved together, not in isolation.
Problem
01
Scattered records.
Medical history lives across paper files, hospital systems, lab reports, and pharmacy receipts. Patients can never produce a complete picture when they need it.
Problem
02
Delayed guidance.
Getting a doctor's opinion on a new symptom can take days. By the time guidance arrives, conditions have already worsened or self-resolved without insight.
Problem
03
Fragmented systems.
Booking, consultation, prescription, lab tests, follow-up — each lives in a different app, a different phone call, a different waiting room. Nothing connects.
Problem
04
Long wait-times.
Booking an appointment, waiting at the clinic, waiting for results — the cumulative friction is so high most people delay care until they can't anymore.
Problem
05
Limited access.
Rural and lower-income patients face the biggest gap. Quality care exists in cities, but most of the country can't reach it on a normal weekday.
The Solution
Five pillars, one platform
A complete care
ecosystem.
Five architectural commitments — each backed by a specific product decision — let us solve every problem at once, without making the app feel like a hospital intake form.
The result: care that fits in your pocket, on your timeline, with your records where you can actually find them.
Instant access
Anytime, anywhere — no waiting rooms, no business-hour windows.
Real-time consults
Live video, voice, and chat with verified doctors — start in 60 seconds.
AI guidance
AI symptom analysis suggests next steps and the right doctor — before the visit.
Digital records
Your full medical vault — prescriptions, history, lab reports — always with you.
Medical hub
One personalized gallery — meds, allergies, conditions, family history, all visual.
Typography & Brand
The visual system
Built for calm in
moments of stress.
The challenge: designing for scalability, real-time interactions, and diverse user needs in healthcare — without overwhelming someone who's already worried about a symptom.
The solution: Poppins with a clear UI, high contrast, intuitive layouts, and accessible components — to ensure seamless communication and usability across every screen.
Display Typeface
Poppins
A medicalpalette that doesn't feel clinical.
Deep teal as the anchor — calm, trustworthy, healthcare-coded without being sterile. A brighter teal for action. Warm yellow for highlights and CTAs that need warmth. White for breathing room. The palette feels like a modern clinic, not a hospital corridor.
Deep
#003333
Teal
#008080
Accent
#F6BD29
Surface
#FFFFFF
Solving UX
Reducing the cognitive load of care
Where the friction
lived.
People come to healthcare apps when they're already stressed. The product had to make every flow feel effortless — even though, under the hood, every action involves AI inference, real-time video, secure records, and clinical-grade scheduling.
The fix wasn't to add features. It was to remove decisions.
High cognitive load in healthcare workflows.
Complex workflows in accessing healthcare services overwhelm patients during the exact moments they need the system to feel simple — when they're symptomatic, anxious, or in pain.
A clear, intuitive UX with real-time feedback.
Simplified flows, clear hierarchy, and real-time feedback to enable seamless consultations, record management, and scheduling — with every screen optimized for moments of stress.
Key Features
What we shipped
Six features that
define the platform.
We designed core features to reduce cognitive load and support consistent, everyday care — across both patient and doctor surfaces.
Feature 01 · Smart Diagnosis Support
AI symptom analysis.
Understanding symptoms shouldn't feel uncertain. AI-driven analysis provides instant insights and recommends the right doctors — helping users make confident healthcare decisions without delay.
Feature 02 · Instant Care Access
Real-time consultations.
Healthcare should be immediate and reliable. With live chat and both online and onsite consultations, patients can connect with doctors in real time — ensuring fast, seamless, and stress-free communication.
Feature 03 · Secure Data Control
Health records management.
Medical information should always be safe and accessible. With secure records and prescription tracking, users can easily manage their health history — organized, protected, and always within reach.
Feature 04 · Seamless Scheduling
Appointments & payments.
Booking and paying for healthcare should be effortless. Integrated scheduling and payments create a smooth, unified flow — reducing friction and saving time for both patients and doctors.
Feature 05 · Always In Sync
Notifications & sync.
Staying updated should be automatic. Smart notifications and cross-platform syncing ensure users never miss important updates — keeping their healthcare journey consistent across all devices.
Feature 06 · Community Care
Blood donation & emergency support.
Care should extend beyond the clinic. From urgent blood donation requests to emergency consultations, Mashwara tracks and manages community-care moments in one connected place.
3
Years live.
Since 2023, continuously shipped
3
Surfaces unified.
Web · Patient · Doctor
AI
Layer built.
Symptom analysis · Voice intake
PK
Care reach.
Urban + rural access
The Conclusion
What Mashwara proves
A complete AI-driven telehealth ecosystem.
A complete AI-driven telehealth ecosystem— combining web and mobile — showcasing Code Entropy's expertise in building scalable, production-ready AI healthcare products that go from blank canvas to live consultations facilitated, with every layer designed to scale.
Let's build something
compassionate.
If you're building a healthcare product that has to be reliable, accessible, and clinically credible — we know that work. Tell us what you're trying to launch.